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MX user information
All articles relating to the MX platform. There are sections for New users, Sending data, Downloading data and account management
63 articles
MFA FAQ page
Setup MFA
Down for maintenance
Backup codes
How to contact MX administrators
How do I view old transaction history?
MX 2.0 – What’s changed?
What is MX?
MX prerequisites
What is my username
Do I need to install any software to work with MX?
Are there any size limitations or restrictions with MX?
One of my customers already works with MX; what does that mean to me?
Can I reply to a MX transaction?
Cannot find a user who says they have an MX account
How do I find out more about MX security?
Which email addresses does MX use?
How does MX handle my personal info?
Troubleshooting issues
Why do I see a 500 error?
Can I see a user's email address?
Server unavailable
Getting started.
MX Conversations
Linked Transactions
Can I add new people to an upload?
Does MX have version control?
Can I search for files that I've sent or received?
What is an MX Distribution?
How do I remove access to a transaction I've sent?
Can I create a summary of the transaction information?
How do I search for users?
Forwarding data
Can recipients see each other?
Which compressed file format should I use?
Can I hold data for approval in MX?
Can I have custom fields on the Send page?
Do I receive a copy of the email sent to the recipients?
Why do I have failed uploads
Send button not working
Error sending files
Reset MFA status
Cannot see or find a customer
How do I remove a user?
How do I edit my personal information?
Can I merge MX accounts?
How do I reset my password?
How do I add a new user?
How to create / add users to a Personal Group?
Can I trial MX?
Can I prove the data sent on MX is the same as the copy I still have?
How do I use MX for my own customers and suppliers?
I'm leaving the company, what should I do with my MX account?
Sorry but we cannot proceed with your account
What is MFA multi-factor authentication?
Authenticator app options
MFA remember this device