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MX user information
MX user information

All articles relating to the MX platform. There are sections for New users, Sending data, Downloading data and account management

63 articles
MFA FAQ pageFind out more about Multi Factor Authentication
Setup MFAUnderstand how to setup MFA for your MX account
Down for maintenanceFind out more about scheduled changes to MX
Backup codesHow to get into MX in case of app authentication issues
New user info

How to contact MX administratorsIf you need to request a new account, account deletion, MFA reset, export or activity export, or downloads, talk to an admin
How do I view old transaction history?How to view transactions that you have sent or received in the past
MX 2.0 – What’s changed?Find out more about the changes we have made to MX
What is MX?An introduction to MX and MX+
MX prerequisitesFind out more about prerequisites / limits for MX
What is my usernameWhy can't I log-in
Do I need to install any software to work with MX?
Are there any size limitations or restrictions with MX?Find out more about transaction size / numbers
One of my customers already works with MX; what does that mean to me?How do we integrate with multiple companies using MX
Can I reply to a MX transaction?How does a MX and MX+ transaction differ
Cannot find a user who says they have an MX accountLearn why you cannot see or find a user
How do I find out more about MX security?Find out more about the security / architecture of MX
Which email addresses does MX use?Find out where MX emails are sent from
How does MX handle my personal info?Understand what MX uses, how it is used and how to remove data
Troubleshooting issuesFor issues with uploads, downloads, Personal Groups or searching activity
Why do I see a 500 error?Learn more about the 500 error and how to avoid it
Can I see a user's email address?Find the email address for the person who sent you data
Server unavailableFind out more about this warning message on MX or MX+
Getting started.Signing in for the first time, Setting up MFA, Sending data and downloading data.
Sending data

MX ConversationsFind out more about what the conversation is and how / when to use it
Linked TransactionsReply to a transaction you have sent / received, or start a new transaction with a link, allowing you to send related or updated data
Can I add new people to an upload?Controlling the recipients after data has been sent
Does MX have version control?Can multiple versions of data be shared
Can I search for files that I've sent or received?How do I look for what I have sent or who I have sent files to?
What is an MX Distribution?Share data with a changing list of people, with version control
How do I remove access to a transaction I've sent?Stop someone viewing data that you've already sent
Can I create a summary of the transaction information?Learn about CSV and PDF export / report for a specific transaction
How do I search for users?Find / search for suppliers or colleagues to send data to
Forwarding dataForgotten to add someone or need to share with extra people?
Can recipients see each other?Find out more about transaction visibility
Which compressed file format should I use?How does MX handle zip, 7zip or RAR?
Can I hold data for approval in MX?Understand how data can be uploaded but not sent until data has been approved
Can I have custom fields on the Send page?Capturing information as part of the upload process
Do I receive a copy of the email sent to the recipients?Find out what emails you receive in relation to transactions
Why do I have failed uploadsFind out more about why data will be stuck at preparing or why you receive an 'unrecoverable error' email
Send button not workingWhat to look for if the send button does not work
Error sending filesUnderstand why the file / folder names affect the upload process