New user info
16 articles
What is MX?An introduction to MX and MX+
MX prerequisitesFind out more about prerequisites / limits for MX
Do I need to install any software to work with MX?
Are there any size limitations or restrictions with MX?Find out more about transaction size / numbers
Getting started.Signing in for the first time, Setting up MFA, Sending data and downloading data.
What is my usernameWhy can't I log-in
How to contact MX administratorsIf you need to request a new account, account deletion, MFA reset, export or activity export, or downloads, talk to an admin
How do I view old transaction history?How to view transactions that you have sent or received in the past
One of my customers already works with MX; what does that mean to me?How do we integrate with multiple companies using MX
Can I reply to a MX transaction?How does a MX and MX+ transaction differ
How do I find out more about MX security?Find out more about the security / architecture of MX
Which email addresses does MX use?Find out where MX emails are sent from
How does MX handle my personal info?Understand what MX uses, how it is used and how to remove data
Troubleshooting issuesFor issues with uploads, downloads, Personal Groups or searching activity
Why do I see a 500 error?Learn more about the 500 error and how to avoid it
Can I see a user's email address?Find the email address for the person who sent you data