Majenta

Find out more about Multi Factor Authentication

MFA FAQ page

Understand how to setup MFA for your MX account

Setup MFA

Find out more about scheduled changes to MX

Down for maintenance

How to get into MX in case of app authentication issues

Backup codes

All articles relating to the MX platform. There are sections for New users, Sending data, Downloading data and account management 

MX user information

What is MX?

Find out more about prerequisites / limits for MX

MX prerequisites

Do I need to install any software to work with MX?

Find out more about transaction size / numbers

Are there any size limitations or restrictions with MX?

Signing in for the first time, Setting up MFA, Sending data and downloading data.

Getting started.

What is my username

If you need to request a new account, account deletion, MFA reset, export or activity export, or downloads, talk to an admin

How to contact MX administrators

How to view transactions that you have sent or received in the past

How do I view old transaction history?

How do we integrate with multiple companies using MX

One of my customers already works with MX; what does that mean to me?

Can I reply to a MX transaction?

Find out more about the security / architecture of MX

How do I find out more about MX security?

Which email addresses does MX use?

Understand what MX uses, how it is used and how to remove data

How does MX handle my personal info?

For issues with uploads, downloads, Personal Groups or searching activity

Troubleshooting issues

Learn more about the 500 error and how to avoid it

Why do I see a 500 error?

Find the email address for the person who sent you data

Can I see a user's email address?

New user info

Cannot find a user who says they have an MX account

Find out more about what the conversation is and how / when to use it

MX Conversations

Reply to a transaction you have sent / received, or start a new transaction with a link, allowing you to send related or updated data

Linked Transactions

Controlling the recipients after data has been sent

Can I add new people to an upload?

Does MX have version control?

How do I look for what I have sent or who I have sent files to?

Can I search for files that I've sent or received?

Share data with a changing list of people, with version control

What is an MX Distribution?

Stop or cancel someone viewing data that you've already sent

How do I remove access to a transaction I've sent?

Learn about CSV and PDF export / report for a specific transaction

Can I create a summary of the transaction information?

Find / search for suppliers or colleagues to send data to

How do I search for users?

Forgotten to add someone or need to share with extra people?

Forwarding data

Find out more about transaction visibility

Can recipients see each other?

Which compressed file format should I use?

Understand how data can be uploaded but not sent until data has been approved

Can I hold data for approval in MX?

Capturing information as part of the upload process

Can I have custom fields on the Send page?

Find out what emails you receive in relation to transactions

Do I receive a copy of the email sent to the recipients?

Find out more about why data will be stuck at preparing or why you receive an 'unrecoverable error' email

Why do I have failed uploads

What to look for if the send button does not work

Send button not working

Understand why the file / folder names affect the upload process

Error sending files

Sending data

Why do I see download is unavailable / why can I not download data

Download is unavailable

My customer has sent me data, how do I find it (or I cannot find the data).

How do I find data sent to me?

Information on the discontinued desktop download app for MX

Invalid login, please try again

Find out where data is saved to when downloaded

Where does data download to?

Find out why you do not see a download option or the download button is not working.

Why can I not download data?

Steps to address whitelisting by your IT group

Download button not working (whitelisting steps)

All information about data sent to you and where to find it

How do I download data?

Articles relating to downloading data issues and troubleshooting

Downloading data

How to remove MFA / authenticator so you can go through the setup process again on a new device

Move authenticator to a new phone

Possible solutions to not being able to see a customer in MX that you think you are connected to

Cannot see or find a customer

Find out how to remove (or replace) an existing user

How do I remove a user?

How to change your name, telephone number, password, avatar or email address

How do I edit my personal information?

Find out more about combining old / new email addresses

Can I merge MX accounts?

Password rules and steps to reset your password

How do I reset my password?

Why can't I see my colleague or external contacts?

How do I add a new user?

Create a shortcut to frequently used contacts

How to create / add users to a Personal Group?

How do I check if MX is a good fit for my business

Can I trial MX?

Use checksum information to compare a file record on MX with a local file

Can I prove the data sent on MX is the same as the copy I still have?

Find out how you can expand your use of MX, outside any current customers

How do I use MX for my own customers and suppliers?

I'm leaving the company, what should I do with my MX account?

Understand why you see this message when logging in to MX

Sorry but we cannot proceed with your account

Read more about MFA and the 6-digit code that secures your MX account

What is MFA multi-factor authentication?

Authenticator app options

Allow MX to stop asking for codes for 7 days

MFA remember this device

Help with errors entering the six digit code on the MFA screen

Wrong code troubleshooting for authenticator / MFA

Account management

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