Account management
17 articles
- Reset MFA statusHow to remove MFA so you can go through the process again
- Cannot see or find a customerPossible solutions to not being able to see a customer in MX that you think you are connected to
- How do I remove a user?Find out how to remove (or replace) an existing user
- How do I edit my personal information?How to change your name, telephone number, password, avatar or email address
- Can I merge MX accounts?Find out more about combining old / new email addresses
- How do I reset my password?Password rules and steps to reset your password
- How do I add a new user?Why can't I see my colleague or external contacts?
- How to create / add users to a Personal Group?Create a shortcut to frequently used contacts
- Can I trial MX?How do I check if MX is a good fit for my business
- Can I prove the data sent on MX is the same as the copy I still have?Use checksum information to compare a file record on MX with a local file
- How do I use MX for my own customers and suppliers?Find out how you can expand your use of MX, outside any current customers
- I'm leaving the company, what should I do with my MX account?Find out how to add a new user
- Sorry but we cannot proceed with your accountUnderstand why you see this message when logging in to MX
- What is MFA multi-factor authentication?Read more about MFA and the 6-digit code that secures your MX account
- Authenticator app optionsRead about the popular MFA apps
- MFA remember this deviceAllow MX to stop asking for codes for 7 days
- Wrong code troubleshooting for authenticator / MFAHelp with errors entering the six digit code on the MFA screen