All CollectionsMX user informationAccount managementAccount management17 articlesMove authenticator to a new phoneHow to remove MFA / authenticator so you can go through the setup process again on a new deviceCannot see or find a customerPossible solutions to not being able to see a customer in MX that you think you are connected toHow do I remove a user?Find out how to remove (or replace) an existing userHow do I edit my personal information?How to change your name, telephone number, password, avatar or email addressCan I merge MX accounts?Find out more about combining old / new email addressesHow do I reset my password?Password rules and steps to reset your passwordHow do I add a new user?Why can't I see my colleague or external contacts?How to create / add users to a Personal Group?Create a shortcut to frequently used contactsCan I trial MX?How do I check if MX is a good fit for my businessCan I prove the data sent on MX is the same as the copy I still have?Use checksum information to compare a file record on MX with a local fileHow do I use MX for my own customers and suppliers?Find out how you can expand your use of MX, outside any current customersI'm leaving the company, what should I do with my MX account?Find out how to add a new userSorry but we cannot proceed with your accountUnderstand why you see this message when logging in to MXWhat is MFA multi-factor authentication?Read more about MFA and the 6-digit code that secures your MX accountAuthenticator app optionsRead about the popular MFA appsMFA remember this deviceAllow MX to stop asking for codes for 7 daysWrong code troubleshooting for authenticator / MFAHelp with errors entering the six digit code on the MFA screen
