Majenta

If you can send data OK, but not download data (the download button does not work), there are a number of things to check. For the full list, click <a href="http://help.mymxdata.com/en/articles/3473722-why-can-i-not-download-data">here</a>.

If you have ruled out all other options, then it is likely that your IT group operates a whitelist.&nbsp;

Your IT group need to give permission to the download servers for MX.&nbsp;

access1.mymxdata.com (52.16.179.182)<br>access2.mymxdata.com (54.76.156.182)<br>access3.mymxdata.com (54.171.93.36)

Steps to address whitelisting by your IT group

Download button not working

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